- Delivery within 3 to 7 days Local Delivery
- Nationwide Deliveries 2-3 Weeks
- Set-up and Assembly would be extra.
If Pearl Igloo is unable to deliver your regular stock furniture to the desired location, you will be charged a 20% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
Please notify Pearl Igloo of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations.
Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
If you have any questions, please call the customer care department, 888-749-6660
You will be charged a 20% restocking fee on all regular stock furniture returns.
Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted.
Pearl Igloo does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Pearl Igloo reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
Refunds & Charge-backs
- All returns are subject to 20% restocking fee. The cost of shipping or delivery and return fees will be deducted from your refund.
- Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
- The refund will be given in the original form of payment. Cash and check payments will be refunded via company check and will only be issued regular postal service.
- Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
- Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. Please refrain from submitting a charge-back with your card company as this will affect the refund process due to possibly taking up to 180 days to complete meditation.
The prices displayed on the Pearl Igloo web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order.
While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.
Pearl Igloo reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).