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Shipping

 

Delivery Policy
  • Delivery within 3 to 7 days Local Delivery
  • Nationwide Deliveries 2-3 Weeks
  • Set-up and Assembly would be extra.
    Delivery

    It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location.

    If Pearl Igloo is unable to deliver your regular stock furniture to the desired location, you will be charged a 20% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.

    Please notify Pearl Igloo of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations.

    Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.

    Your delivery date is scheduled at the point of sale. If you need to change your delivery date after you have finalized your purchase, contact our customer care department at 714.583-7075 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee.

    If you choose a TBD delivery, you agree to be available from 8am - 6pm the day of delivery. The Pearl Igloo dispatch office will email and call you before 9pm the day prior to confirm a specific three (3) hour delivery window.

    If you have any questions, please call the customer care department, 888-749-6660
    .
    An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.

    Pearl Igloo reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.

    You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Pearl Igloo will not be responsible for damage to any floors.

    Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.
      Returns/Re-selections
      Pearl Igloo accepts returns within 72 hours of your receipt of an item, excluding bedding products.

      You will be charged a 20% restocking fee on all regular stock furniture returns.
      All Custom order's if cancelled after 24 hours are subject 25% .

      Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted.

      Pearl Igloo does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Pearl Igloo reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
      If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check after ten (10) business days of receipt of returned merchandise. Refunds by credit card will post to your account within three (3) business days.  If you desire to reselect within 7 days of purchase different furniture, you must go to an Pearl Igloo website within seven (7) days of purchase. If you reselect, Pearl Igloo will charge a 5% restock fee and a redelivery fee.
      You may return your purchase for a refund of the merchandise cost within 7 days of delivery. all you need to do is ship the item back to us. Please note that shipping charges are non-refundable. Shipping back to Pearl Igloo will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.

      Refunds & Charge-backs

      • All returns are subject to 20% restocking fee. The cost of shipping or delivery and return fees will be deducted from your refund.
      • Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
      • The refund will be given in the original form of payment. Cash and check payments will be refunded via company check and will only be issued regular postal service.
      • Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
      • Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. Please refrain from submitting a charge-back with your card company as this will affect the refund process due to possibly taking up to 180 days to complete meditation.
      Return Eligibility
      Items must be in new condition and in the original packaging to qualify for a refund & customer has to pay the pick up fee(please do not assemble or modify the product in any way).
      Damaged Items
      If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a customer care team member at 888-749-6660 to help you with the process.

      Price Disclaimer

      The prices displayed on the Pearl Igloo web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order.

      While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.

      Pearl Igloo reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).